Terms & Conditions
General Terms and Conditions of Sale of products sold on the website jp.apm.mc
Last update: 2025 Nov. 1st
APM Japan K.K.
Headquarters: BizSquare Kanda 3F, 1-9-2 Iwamotocho, Chiyodaku, TOKYO 101-0032
Representative Director:
Phone:
Email:
Customer Service Hours: [Insert hours, e.g., 10:00–18:00 JST, weekdays]
Hereinafter referred to as "APM MONACO"
ARTICLE 1 - OBJECT
The present General Terms and Conditions of Sale (GTCS) are made between APM MONACO and any person access to and with the delivery location in Japan (hereinafter referred to as the "Client") the website jp.apm.mc , any of its sub-domains and any other websites operated by APM Monaco or on behalf of APM Monaco and any mobile device application or desktop application developed by APM Monaco or on behalf of APM Monaco (hereinafter referred to as the "Website").
These Terms of Service (“Terms”) apply to all sales of products via the Website (jp.apm.mc) to consumers in Japan. By placing an order, you agree to these Terms.
Sales conducted through APM MONACO retail boutiques and/or authorized retailers are not subject to GTCS.
ARTICLE 2 – PRICES
All prices for products sold to customers in Japan are displayed in Japanese yen (JPY), inclusive of consumption tax (消費税) and any other applicable taxes.
Delivery fees and any additional charges will be clearly indicated before order confirmation.
In the event of a pricing error, APM MONACO will promptly notify the customer and provide the option to reconfirm or cancel the order, with a full refund if already paid.
All prices are displayed in Japanese yen (JPY) for deliveries to Japan. If payment is made by a card denominated in another currency, the final amount will be converted by the card issuer at their applicable rate.
ARTICLE 3 – CLIENT ACCOUNT; GUEST CHECKOUT
To order products Client must be legally capable, over 18 years of age and possess a valid credit or debit card (please see details of acceptable payment methods). By placing an order, Client are promising that all details Client provide are true and accurate, that Client are over 18 years of age, that Client are an authorized user of the credit or debit card used to place Your order and that there are sufficient funds in the account to cover the cost of Your order.
To make any order, the Client may either register and create an online account, or place an order as a guest without creating an online account.
In order to create this account, the Client will be required to provide valid and up-to-date personal information, such as legal name, phone number and e-mail address, and to confirm that the Client has reached the age of majority. The Client is responsible for ensuring that the password and account login are kept secret, safe and secure at all times. APM Monaco will not be held responsible or liable for any misuse of the account in connection with, and/or resulting from, a third party’s access to and use of the password and account login.
If Client checkout as a guest, when placing an order the Client will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by APM Monaco or its third-party providers at this time for security and anti-fraud purposes. The Client represents and warrants that the personal information provided is true, valid, complete and up-to-date in all respects, and confirm that the Client is the person referred to in the shipping and billing information provided.
Please refer to Privacy Policy for more details about how APM Monaco may use personal information.
Article 4 – ORDERS
By completing the checkout process and placing an order by clicking the "Pay Now" button on the checkout page, Client are offering to purchase the products from APM Monaco. Any order made on the Website presumes the explicit acceptance of the present GTCS, without this acceptance being conditional to the Client signing this in writing.
Such offering to purchase is binding to a Client once the latter has confirmed payment by clicking on "Pay Now".
The Website allows Client to check order and correct any errors before completing a purchase. Please take the time to read and check Your order at each page of the order process as Client are responsible for ensuring that the information Client provide is complete, accurate and up to date.
After receiving an order, APM MONACO will send the Client confirmation receipt of the order by email including a summary of the order, the order number. This email is only an acknowledgement for information purpose, and it does not constitute acceptance of Client order by APM Monaco. APM Monaco will accept the Order by shipping and the invoice after.
All orders are subject to availability and confirmation of the order price. APM MONACO reserves the right to not register a payment and to not confirm an order. APM MONACO will inform the Client for the reasons for the non-confirmation of his/her order if so requested.
Notwithstanding anything to the contrary provided for herein, APM Monaco reserves the right to refuse, cancel and terminate orders at any moment in time, subject to legitimate reasons under applicable law. For example, APM Monaco may refuse, terminate, or cancel order if there is an ongoing dispute concerning payment of a prior order or if APM Monaco suspects, in its sole discretion, that Client have engaged in fraudulent or grey market activities or have otherwise violated GTCS.
When Client visits the Website and/or submit an order, Client are communicating electronically and Client agree that all agreements, notices, disclosures and other communications that we send to Client electronically (whether on our behalf or on behalf of the Partners) satisfy any legal requirement. Client understands that Client is responsible for all electronic communications and content sent from the Client’s computer to us.
The Client hereby declares that he/she is fully aware of all of the information provided and the recorded confirmation consists of proof of the transaction. The order confirmation is deemed to be a signature and acceptation of the transactions carried out.
All information for a particular order may be found under the heading "Order Tracking" in the Client's personal space, except for order check out as a Guest.
Risk in the product will remain with us until it is delivered to Client at the address specified when Client placed order.
Products are for personal use only and not for resale. APM MONACO reserves the right to limit purchase quantities and to refuse or cancel orders at its sole discretion, including suspected fraud or resale activity.
ARTICLE 5 - DELIVERY
Please see our Shipping Policy for information on Delivery. The order may be sent to a delivery address different to the billing address.
APM Monaco will use reasonable endeavors to ensure that delivery is made within the estimated delivery time (usually 7 days and 30 days for customized products) from the dates of dispatch and, in any case, within (30) days after that date, unless your purchase if for product which will require additional delivery time, for example in the case of customized products.
Delivery times may vary depending on the availability of the products and the Client’s delivery address. The product(s) may be delivered to Client in multiple deliveries and at different times. There may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for products to be delivered as soon as possible, but we will not be liable to Client for any losses caused as a result of such delay.
In certain circumstances, out of our responsibility and control, our delivery partner may leave the Client’s package outside or provide Client with optional services when delivering Your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; (b) leave with neighbor, reception or security: re-directing the delivery to a neighbor, reception or security; (c) reschedule a new delivery date: selecting a delivery date that best suits Client; (d) re-directing to a collection point: collecting Your package from a collection point nearby. If our delivery partner leaves Your package outside, or if Client select any of the optional services (including through any default preferences Client may have selected with our delivery partner separately) Client acknowledge and agree that APM Monaco shall bear no responsibility or liability for any loss or damage that may result from delivering Your order in that way.
Risk of loss and title pass to the customer upon delivery.
ARTICLE 6 - PRIVACY POLICY
APM MONACO handles personal information in accordance with the Act on the Protection of Personal Information (APPI). Customer data is used only for order processing, customer service, and marketing (with consent). Data may be transferred outside Japan only with appropriate safeguards. Customers may request access, correction, or deletion of their data at any time.
We only use Your personal information in accordance with our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use Your data. By using the Website, Client consent to the use of Your data as described in our Privacy Policy and Client warrant that all data provided by Client is accurate.
Wherever possible, we take and apply appropriate security technical and organizational measures to protect your personal data from unauthorized access, use, or loss, etc..
ARTICLE 7 - PRODUCTS DESCRIPTION
Prior to making an order, the Client may find a description of the core features of the product or products he/she wishes to order on the Website.
We attempt to be as accurate as possible in the description of the products displayed on the Website. However, we cannot guarantee that all details are always accurate, complete or error free. The content on the Website is provided for general information only. Please contact our Dedicated Advisors through live chat if you would like more information about a product. The images of the products on the Website are for illustrative purposes only, and although considerable effort has been made to ensure that the visual representations of APM Monaco products displayed on the platforms are representative of the color, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product.
The Client acknowledges that the contents of the Website may change and APM MONACO reserves the right to modify the assortment of products offered on the Website at any moment. The Client acknowledges that the products on offer on the Website may differ from those offered in physical APM MONACO stores. Features available may vary for different countries and regions.
If nevertheless you receive a product that seems to be damaged, you may return it to APM Monaco in accordance with the return policy. Upon receipt, APM Monaco may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.
All products sold are guaranteed authentic. Product descriptions include material, size, and country of origin.
Anti-counterfeit:
APM MONACO only sells genuine products and we will take legal action against counterfeiters and unauthorized resellers. Products are for personal use only. Unauthorized resale or export is prohibited.
Article 8 - GUARANTEE
Please see our commercial Warranty Policy for information on warranty.
APM MONACO warrants products against manufacturing defects for Two years from delivery. This warranty does not cover (a) normal wear and tear; (b) damage caused by accident, misuse, negligence, improper care, chemicals, or unauthorized repairs/modifications; (c) loss/theft; and (d) cosmetic issues arising from ordinary use. This does not affect statutory remedies for non‑conformity. Customized, engraved, or special‑order items are non‑returnable except where non‑conformity exists under the Civil Code or where otherwise required by mandatory law.
For customers in Japan, if a product is non-conforming (defective or not as described), you have the right under the Japanese Civil Code to request repair, replacement, price reduction, contract cancellation, or damages. These rights are subject to the requirements and periods set forth in the Civil Code (generally, you must notify us within 1 year of discovering the non-conformity, unless we acted in bad faith). Notwithstanding, clients are requested to inspect products upon delivery and promptly report any transport damage or discrepancies. Client should notify APM Customer Service of any defect or non‑conformity without undue delay (ideally within seven (7) days of receipt to facilitate prompt resolution) and, in any event, within the statutory one‑year notice period from discovery.
For defective products or products not as described, APM MONACO will bear the cost of return shipping and will promptly provide repair, replacement, or refund as required by law. Unless otherwise required by law, the customer shall first provide APM Monaco a reasonable opportunity to cure (repair or replacement). Price reduction or cancellation may be sought if cure is not effected within a reasonable time or is impossible.
To the fullest extent permitted by law, APM MONACO’s liability is limited to the purchase price, except in cases of willful misconduct, gross negligence, or personal injury.
For processing refunds, repairs, or replacements, APM may request reasonable proof of purchase and the return of any authentication documents originally supplied. To enjoy the warranty, the client needs to present an e-invoice or an original invoice.
ARTICLE 9 – CANCELLATION & RETURNS
Please see our Return Policy for information on returns.
In case you change your mind, you can cancel your order within 15 min. After those 15 minutes, we cannot guarantee the cancellation of your order.
APM Monaco offers a voluntary Exchange & Return policy for eligible products. Returns are accepted within 30 days of delivery, provided that: The product is unused, unworn, and in its original condition, with all tags, packaging, and accessories intact. The product is not a customized, engraved, or special-order item, which are strictly non-exchangeable non-returnable except for defects.
To cancel an Order, Client must clearly inform us, preferably:
By email [customercare@apm.mc] or by Livechat, giving us Your name, address and order reference.
If Client cancel an order (or part of an order) during the cancellation period, Client must return the product(s) within 2 days after the day on which Client notify us of the cancellation, and ensure the item(s) comply with the conditions of our Return Policy.
Return Shipping Costs: For returns due to customer preference or change of mind, all shipping and related costs are the responsibility of the client.
Refunds will be processed after returned items have been inspected and confirmed to meet the return conditions. Refunds will be made to the original payment method within a reasonable period after acceptance of the return.
If the product is defective or not as described, customers have the right to request repair, replacement, or a full refund under the Consumer Contract Act and Civil Code.
ARTICLE 10 – EVENT OUT OF CONTROL
An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to Client: (i) we will contact Client as soon as reasonably possible to notify Client; and (ii) our obligations to Client will be suspended for the duration of the event. Where the event affects delivery of products to Client, we will contact Client to arrange a new delivery date after the event is over.
Please note that we only provide the Website for private use and, as such, we have no liability to Client for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Complaints - We operate a complaint handling procedure which we will use to try to resolve disputes when they first arise, please let us know if Client have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.
ARTICLE 11 - INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same) ("Content"). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors' rights and database right laws. All such rights are reserved. All content, images, and trademarks are the property of APM Monaco. Unauthorized use, reproduction, or distribution is prohibited. Scraping, data mining, or commercial use of site content is strictly prohibited.
Client must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, Client must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any substantial parts of the Website. Client must not create and/or publish Your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.
We are happy for Client to link to the Website but Client must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (such as by using a link to suggest any form of association or endorsement by us). We reserve the right to withdraw linking permission at any time and, if we instruct Client to remove a link to the Website, Client must do so without delay.
Where the Website contains links to other websites and resources provided by third parties, these links are provided for Your information only. We have no control over the contents of those websites or resources and such links should not be interpreted as an endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from Your use of them.
ARTICLE 12 – MISCELLANEOUS
If any provision of the GTCS should be declared null and void or unenforceable by a court of law, its other provisions shall remain in full force and effect unless its unenforceability significantly affects the economic balance of the GTCS. There shall be no solidarity between the Client and APM Monaco towards any third party.
ARTICLE 13 – LIABILITY LIMITATION
APM Monaco shall not be held liable for facts directly or indirectly related to the use of the products that does not comply with the recommendations for use that APM Monaco has previously sent to the Client, and in particular those appearing in any instructions for use sent to the Client.
Nothing in the GTCS shall limit or exclude our liability for any liability which cannot be limited or excluded by applicable law.
Subject to the preceding sentence, in no event shall our total liability to you under the GTCS in respect of any order, exceed the total price of the product(s) effectively paid by the Client, except in cases of willful misconduct, gross negligence, or personal injury
This clause is a decisive element of APM Monaco's commitment, without which it would not have committed itself under the same financial conditions. It is justified by the nature of the parties' mutual obligations and cannot be called into question by the cancellation or termination of the contract.
ARTICLE 14 – USE OF WEBSITE
This section sets out the rules that apply to Your use of the Website (whether or not Client use it to order products or just to browse). By using the Website, Client agree to these rules. If Client do not agree to these rules, Client are not permitted to use the Website and Client should leave it immediately.
We reserve the right to withdraw or amend the Website without notice and, from time to time, we may restrict access to all or parts of the Website. We will not be liable to Client if, for any reason, the Website is unavailable at any time or for any period.
We may update or change the Website or its contents at any time.
We work to ensure that the information made available through the Website is accurate and up to date. However, we make no representations, warranties or guarantees, whether express or implied, that the Website, or any content on it, is accurate, complete, up-to-date or will be free from errors or omissions. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website, or any content on it, whether express or implied.
We will not be liable to Client or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with: (i) use of, or inability to use, the Website; or (ii) use of or reliance on any content displayed on the Website.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any content on it, or on any website linked to it.
If you use website to engage in illegal activities, cause trouble, harass other users, deceive other users or otherwise violate this Terms of Service, we or the relevant service provider has the right to determine the nature of your behavior and take measures including but not limited to deleting the information content posted by you, suspending the use license or the rights and interests obtained, terminating the service, restricting the use, and pursuing legal liability.
You promise and guarantee that you shall be fully responsible for all losses caused to yourself, other users and us by your violation of this Terms of Service. At the same time, we reserve the right to pursue your liability for infringement.
ARTICLE 15 – GOVERNING LAW AND JURIDICTION
If APM has posted or provided a translation of the English language version of the GTCS, Client agree that the translation is provided for convenience only and that the English language version will govern the access to the Website and use of the Website. APM Monaco and the Client without prejudice to Article 1, paragraph 3 of the GTCS.
APM Monaco may amend this GTCS at any time by posting the amended and restated Agreement on the Website. The amended and restated GTCS shall be effective immediately upon posting. Posting by APM Monaco of the amended and restated GTCS and continued access to or use of the Website shall be deemed to be acceptance of the amended terms.
For customers residing in Japan, these Terms of Service shall be governed by the laws of Japan. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Japan.
Nothing in these Terms shall limit the rights of consumers under mandatory provisions of Japanese law.
APM Monaco will assist you with any questions and endeavor to resolve any complaint you may have. You can contact APM Monaco in the following ways:
· via the contact us form on the APM Monaco Website;
· by email ：APM Customer Service <apmcs@apm.mc>
