Warranty & Repairs
Our total warranty,
wherever you are
Every APM Monaco piece is protected by a complimentary three‑year worldwide warranty against manufacturing defects — effective from your purchase date, honoured at any boutique in any country.
DURATION
3 years
From your purchase date.
Where
Worldwide
In APM Monaco boutiques and online.
WHAT YOU NEED
Proof of purchase
Receipt, order confirmation or warranty card.
REPAIR TIME
2 to 3 weeks
Standard repairs at our workshop.
YOUR COVERAGE
Manufacturing defects
Structural flaws, weak welds or joints.
Stones
Loose or misaligned at the time of delivery.
Closures
Clasp, hook and closure malfunctions.
Excluding normal wear (micro-scratches and slight loss of brilliance).
The warranty covers jewellery only. Accessories such as hats and tote bags are not covered.
Simple & transparent
ONLINE
Reach out
Send our care team photos of your piece with your order number or proof of purchase.
LIVE CHAT, EMAIL OR WHATSAPP
Assessment
We review your photos and confirm that your piece is eligible.
Within 24 hours
Repair
Your piece is repaired at our workshop, then returned to you.
2 TO 3 WEEKS
START CLAIM Have ready: ✓ Your piece ✓ Proof of purchase
Open live chat to claimSTART CLAIM
HAVE READY
✓ Your piece ✓ Proof of purchase
WE ARE HERE FOR YOU
One conversation is often enough to start your claim.
Live chat
Chat with one of our dedicated advisors
START A CHAT
After your warranty
Warranty extension
Your piece is made to last longer than any warranty. A six-month extension keeps it covered once your original warranty ends, or when proof of purchase is no longer available.
Frequently asked Questions
Can't find your answer? Our care team is here to help.
CONTACT OUR CARE TEAMNo. When you buy from an APM Monaco boutique or our official website, your warranty starts automatically on your purchase date. There’s nothing to register.
No. Both are covered for the same three years, and you can make a claim online or in any boutique, whichever is easier for you.
Yes. This is a global policy, honoured at any APM Monaco boutique in any country.
Pieces purchased from stores on our authorized marketplaces and retail partners are covered by the warranty. Pieces bought from unauthorized sellers, as well as pre-owned pieces, are not covered.
For purchases from an APM Monaco boutique or our official website, your purchase is already in our records. Share the name, email or phone number used at checkout and we’ll find it.
Repairs that we determine to be eligible are generally carried out free of charge. In rare cases, a fee may apply. You cover the cost of shipping your piece to our designated warehouse. Once the repair is done, we’ll send it back to you at no charge
We’ll send you clear instructions as soon as your claim is approved.
